Purchase-Sales Policy

1. General Provisions

1.1. These goods purchase–sale rules (hereinafter – the Rules) are a legally binding document for both Parties, which defines the rights, obligations, and responsibilities of the Buyer and the Seller when the Buyer purchases goods from the online store www.aklevi.lt (hereinafter – the e-shop).

1.2. The Seller reserves the right to change, amend, or supplement the Rules at any time, in accordance with the requirements set by the laws of the Republic of Lithuania. The Buyer is informed via the e-shop website. The Rules in effect at the time the order is placed apply when the Buyer makes a purchase.

1.3. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer, after forming a shopping cart in the e-shop, providing a delivery address, selecting a payment method, and familiarizing themselves with the Rules, submits the order.

1.4. Every contract concluded between the Buyer and the Seller is stored in the e-shop.

2. Buyer’s Rights and Obligations

2.1. The Buyer has the right to purchase goods in the e-shop in accordance with these Rules.

2.2. The Buyer has the right to withdraw from the purchase–sale agreement concluded in the e-shop by notifying the Seller in writing no later than within 14 (fourteen) calendar days from the day of delivery of the goods.

2.3. The right referred to in clause 2.2 may only be exercised if the item has not been damaged, used, altered in appearance, or otherwise impaired.

2.4. The Buyer must pay for the purchased goods and accept them according to the procedures set out in these Rules.

2.5. If the Buyer refuses to accept the goods upon delivery without a valid reason, the Buyer must cover the return shipping costs upon the Seller’s request.

2.6. At the time of delivery, the Buyer must inspect the shipment and the condition of the goods together with the Seller or the person delivering the parcel.

2.6. By using the e-shop, the Buyer confirms they agree with and will comply with these Rules.

2.7. Aklevi is not responsible for additional charges for international orders. This is the responsibility of the customer.

3. Seller’s Rights and Obligations

3.1. In important circumstances, the Seller may temporarily or permanently suspend the e-shop without prior notice to the Buyer.

3.2. If the Buyer attempts to harm the e-shop’s operation, stability, or security, or breaches obligations, the Seller may restrict or suspend their access to the e-shop without notice.

3.3. The Seller is obligated to provide access to e-shop services under the conditions outlined in these Rules.

3.4. The Seller is obligated to deliver the goods purchased by the Buyer using the delivery method chosen by the Buyer, under the terms set out in these Rules.

3.5. If, due to unforeseen circumstances, the Seller cannot deliver the ordered goods, they have the right to terminate the contract after informing the Buyer. The Seller may offer a similar product. If the Buyer declines, the Seller must refund the payment within 5 (five) working days.

3.6. If the Buyer exercises the right specified in clause 2.2, the Seller must refund the payment within 5 (five) working days of receiving the returned goods.

3.7. The Seller may withhold the refund until the goods are returned or until the Buyer provides proof that the goods have been sent back—whichever occurs first.

4. Personal Data Protection

4.1. The Buyer may order goods from the e-shop:
 4.1.1. By registering at www.aklevi.lt and entering the required registration information;
 4.1.2. Without registering.

4.2. When ordering goods using the methods in clause 4.1, the Buyer must provide the necessary personal data: full name, delivery address, postal code, phone number, and email. Aklevi is not responsible for incorrect data entry.

4.3. The Buyer must keep login data confidential and not disclose it.

4.4. The Seller undertakes to ensure the security of the Buyer’s personal data.

5. Ordering, Prices, Payment Terms

5.1. The Buyer can shop in the e-shop 24/7.

5.2. The contract becomes valid when the Buyer clicks “confirm order” and the Seller confirms receipt.

5.3. The Buyer pays using one of the following methods:
 5.3.1. E-banking – advance payment via the Buyer’s online banking. The Buyer transfers funds to the Seller’s account. The bank is responsible for data security.
 5.3.2. Bank transfer – advance payment by printing the order and transferring the funds at a bank.

5.4. Product appearance or color may differ from images.

6. Product Delivery

6.1. The Buyer must provide an accurate delivery address. A delivery fee applies as stated on the e-shop website at the time of ordering.

6.2. The Buyer must accept the goods personally. If delivered to the specified address and received by another person, the Buyer has no claims against the Seller.

6.3. Goods are delivered via LP Express and Omniva parcel terminals. Delivery by mail is also possible—contact aklevishop@gmail.com.

6.4. Orders are shipped within 1–5 business days after payment. If order status doesn't update after 5 days, contact the Seller. These terms are estimates and may vary during holidays or due to unforeseen circumstances.

6.5. The Seller is not responsible for delays if they are due to the Buyer or external circumstances.

6.6. The Buyer must immediately inform the Seller if the package is damaged, contains the wrong items or quantity, or is incomplete.

6.7. If any issues are noticed at delivery—damaged packaging, incorrect items or quantities—the Buyer must note this on the delivery document or complete a damage report in the presence of the courier or at the parcel terminal. If this is not done, the shipment is considered delivered in proper condition.

7. Returns

7.1. Quality goods can be returned within 14 days of receipt. Defective goods are repaired, replaced, or returned in accordance with the Civil Code of the Republic of Lithuania.

7.2. Custom-made products (e.g. personalized engraved jewelry) and all earrings are non-returnable.

7.3. Return conditions:
 7.3.1. The item must be in original, neat packaging;
 7.3.2. Not damaged by the Buyer;
 7.3.3. Unused and retaining original appearance (labels intact, etc.);
 7.3.4. In full original set as received.

7.4. The Seller may refuse returns if the Buyer does not follow the return procedures.

7.5. If the wrong or defective product was delivered, the Seller will collect it and replace it with a suitable item.

7.6. The Seller must refund the Buyer within 14 days from the day they receive the notice of withdrawal. Refunds may be withheld until the goods are returned.

7.7. Delivery fees are non-refundable. If delivery was free, those costs and a €1 packaging fee will be deducted from the refund.

7.8. Return shipping costs are the Buyer’s responsibility.

8. Marketing and Communication

8.1. The Seller may initiate promotions at their discretion.

8.2. The Seller may change or cancel promotions without notice. Changes apply from the moment they are made.

8.3. The Seller sends notifications using the contact details provided in the registration form.

8.4. The Buyer sends inquiries via the contact details provided in the “Contact” section of the e-shop.

8.5. The Seller is not responsible if the Buyer does not receive notifications due to internet or email provider issues.

9. Final Provisions

9.1. These purchase–sale Rules are governed by the laws and regulations of the Republic of Lithuania.

9.2. All disputes arising from the enforcement of these Rules will be resolved through negotiations. If no agreement is reached, disputes will be settled according to the laws of the Republic of Lithuania.